Knowledge Base

Do you have a free plan to test the service?

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• 118

How do the plans work? What does the “subscriber” term mean?

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• 108

Why does it not always track opens though the email was opened?

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• 128

Can I use it with any email client?

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• 121

Some email addresses show in an unreadable format in the reports

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• 112

What is the redirect script used for and how to upload it?

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• 90

How to add the number of recipients to the campaign from EasyMail7?

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• 88

How do I enter the number of bounced emails in the campaign?

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• 101

Do I need to enter anything into the Tag field?

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• 86

I don’t see email addresses in my reports

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• 97

What is the “Email merge tag” for?

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• 88

Can I merge a custom field into the tracking link?

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• 103

Emails are not always tracked in Gmail

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• 96

Does it track opens, clicks, prints, and forwards in all email clients?

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• 93

What do I need to track opens and clicks for my emails?

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• 100

Do I need to use any specific code to track email prints and forwards?

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• 94

Will the recipient know that I am tracking the email?

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• 87

Is there any way to track emails without uploading the script?

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• 103

How do I upload the redirect script if I don’t have a cPanel or FTP?

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• 105