I receive the “10060: Connection timed out” error on every email address I try to verify. What do I do to get my list verified?

At first, try to increase the Timeout and re-check the emails. If the error still occurs, the problem is in the port 25. Go to the Advanced Email Verifier Settings, click on the Connection tab and click the Test button to test the direct internet connection.

If the test fails, the port 25 that is used in the direct Internet connection mode is blocked. In this situation, you can do this:

1) if you are working for a company, ask your network administrator to open the port 25 for you;

2) use the web script, external socks proxy server or BPSocks email validation API to verify the email addresses. See this article on our blog for more information.

3) change the ISP to a different one that doesn’t block the port 25.

If you are sure that your ISP doesn’t the port 25 open but you still get the errors, the problem must be in some software on your computer that doesn’t allow the Advanced Email Verifier to function properly. It can be either firewall or anti-virus scanner. If you have a firewall, add Advanced Email Verifier to the list of allowed programs in the firewall settings. If you have anti-virus software, switch it to off before verifying the email addresses.

Interested? Learn more about our Advanced Email Verifier.