{"version":"1.0","provider_name":"GLOCKSOFT KB","provider_url":"https:\/\/glocksoft.com\/help","author_name":"glock-help","author_url":"https:\/\/glocksoft.com\/help\/author\/glock-help\/","title":"Why does it not always track opens though the email was opened? &#8902; GLOCKSOFT KB","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"fzrliAKNqz\"><a href=\"https:\/\/glocksoft.com\/help\/knowledge-base\/track-opens\/\">Why does it not always track opens though the email was opened?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/glocksoft.com\/help\/knowledge-base\/track-opens\/embed\/#?secret=fzrliAKNqz\" width=\"600\" height=\"338\" title=\"&#8220;Why does it not always track opens though the email was opened?&#8221; &#8212; GLOCKSOFT KB\" data-secret=\"fzrliAKNqz\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/glocksoft.com\/help\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Since I&rsquo;ve been using the redirect script, I&rsquo;m not getting many open stats which is highly unlikely. I spoke to somebody who had opened the email but her email address did not reflect in the recipient activity list. Can you help me with this? Sometimes the email open can be [&hellip;]"}